At Hotel Malabar Resorts, we strive to make the booking process as smooth and straightforward as possible. Please review our reservation policy to ensure a seamless experience.
Booking Confirmation:
- All reservations must be guaranteed with a valid credit card at the time of booking.
- A confirmation email will be sent upon successful booking, detailing your reservation dates, room type, and other relevant information.
Check-In and Check-Out:
- Check-In Time: 2:00 PM
- Check-Out Time: 12:00 PM
- Early check-in and late check-out requests are subject to availability and may incur additional charges.
Payment:
- Full payment is required upon check-in unless specified otherwise in your booking terms.
- We accept major credit cards, debit cards, and cash payments.
Cancellation and Modifications:
- Reservations can be canceled or modified in accordance with our Cancellation Policy. Please refer to the specific terms outlined in your booking confirmation.
Children and Extra Beds:
- Children under 12 years stay free when using existing bedding.
- Extra beds and cribs are available upon request and may incur additional charges. Availability is limited.
Identification:
- A valid government-issued ID must be presented at check-in for all guests. For international guests, a valid passport and visa are required.
Special Requests:
- Any special requests (e.g., room preferences, dietary requirements) should be made at the time of booking. While we strive to accommodate all requests, they are subject to availability and cannot be guaranteed.
Group Reservations:
- For group bookings of five or more rooms, different terms and conditions may apply. Please contact our reservations team for further details.
Pets:
- Pets are not allowed within the hotel premises, except for service animals with prior notice.
Non-Smoking Policy:
- Hotel Malabar Resorts is a non-smoking property. Smoking is only permitted in designated outdoor areas. A cleaning fee will be charged for smoking in non-designated areas.
Travel Assistance:
- Our travel desk is available to assist with local tours, transportation arrangements, and other travel-related needs.
Liability:
- The hotel is not responsible for any loss or damage to personal belongings. Guests are advised to use the in-room safe for valuables.
By making a reservation at Hotel Malabar Resorts, you agree to comply with these terms and conditions. We look forward to welcoming you and ensuring a pleasant stay. If you have any questions or require further assistance, please do not hesitate to contact us.